 |
||||||||
|
||||||||
 |
 |
||
 |
RSA TRAINING The Responsible Serving of Alcohol (RSA) program is designed to deliver bar staff, and those serving alcohol, the knowledge and awareness to responsibly provide alcohol service within licensed venues. RSA Training covers a range of units and ideas when serving alcohol; these include 1) Identifying problems that are associated with excessive consumption of liquor 2) The legal units for serving alcohol 3) The responsibilities associated with running a licenced premises and serving alcohol 4) Facts about alcohol and their content 5) How to handle difficult customers and the refusal of alcohol service Licensed Legal requirements. It is essential that licensees have an RSA policy and procedure in place. The RSA program is one way to ensure that management can be confident that their employees are aware of the responsibilities and legal ramifications of when and how to serve alcohol responsibly. It is unfortunate that those people serving alcohol (usually students in their first job) have the burden to refuse someone alcohol for their own benefit- as well as that of the licenced premises. However it is the law and one of the most difficult parts of a job refusing alcohol to someone who may have already had too many drinks. The penalties are harsh that if you serve someone who is considered "drunk" or under the legal drinking age it can cost you over $6000 in fines and place the liquor licence of your employer in jeopardy. Having the knowledge and awareness of when to slow and moderate the service of alcohol to customers as well as a range of strategies in refusing service ensures that you display a duty of care for your customers and value the liquor licence that the employer maintains. In addition to this however by implementing responsible serving strategies, your customers will also appreciate the friendly and safe atmosphere you provide as an employee. You are helping them have a good time while you operate within the law The Responsible Service of Alcohol program is one way in which management can ensure their employees are aware of their responsibilities when serving alcohol SMART Business Training your employees with RSA Training may be the best investment an employer can make. Training and follow up will ensure A safe and friendly environment for employees and their patrons Reputation improvement of the premises Increased likelihood of repeat business Reduced staff turnover Positive staff morale Training Options The Responsible Serving of Alcohol program can be delivered at your premises at a time convenient to you either during the day or in the evening. Alternatively, individuals can also attend a public course through one of our providers or complete the training online .
Benefits of RSA Training 1.Greater awareness of legal liabilities 3. Demonstrates a safe environment for customers and staff 4. Can increase knowledge of alcohol and its effect 5. The opportunity for staff are trained by qualified presenters 6. Of course you receive an RSA certificate and can legally serve alcohol in a licenced venue |
 |
 |
||
| Site Map |